Difficult conversations (test: web embed rather than moodle)

Have you ever wondered why some conversations are so difficult, or how you can better prepare for the difficult conversations that will inevitably arise? This short 2 video course, developed in collaboration with Human Talk, will answer both questions, giving you practical tools to understand and better prepare for difficult conversations in the course of ministry and life.

This short course is designed for clergy to reflect on and develop practical skills for handling the difficult conversations so often placed in the path of ministry.

What you will learn

Video 1

Why are some conversations so difficult
Why this is likely not about you
The SCARF model to understand what is happening for the other person, to enable you to prepare and respond in effective ways

Video 2

The GRACE model and how to use it to prepare effectively for difficult conversations
2 worked examples of the downloadable template, with realistic, clergy-specific situations

To start the course, please press play on the videos below. We suggest you watch them in the order they appear. To download the pdf, please click on the link in orange, to the right of the screen

Difficult conversations (test: web embed rather than moodle)

How should we address you?