Difficult conversations

Have you ever wondered why some conversations are so difficult, or how you can better prepare for the difficult conversations that will inevitably arise? This short 2 video course, developed in collaboration with Human Talk, will answer both questions, giving you practical tools to understand and better prepare for difficult conversations in the course of ministry and life.

If you've ever walked away from a conversation thinking "why was that so difficult? What have I done Wrong?" you're not alone.

Ministry places you in the path of other of other people's hopes, fears, disappointments and unspoken expectations and when someone reacts sharply or unkindly, it is easy to assume it is about you.

In this short, 2-video course we will look at the SCARF model for understanding why some conversations are so difficult and why others may be reacting the way they are.

We will then move onto the GRACE model to give a simple and effective framework to prepare for difficult conversations, including a handy pdf that you can download and use whenever the need arises.

To start the course click the link to the right, which will take you to our e-learning platform.

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Difficult conversations

How should we address you?